Front Desk Receptionist

🧍‍♀️ Patient & Customer Service

• Greet all patients and visitors warmly and professionally
• Answer inquiries in person or by phone about clinic services and procedures
• Handle telephone calls promptly, screen/direct calls, and follow company call protocols
• Handle all inquiries
• Endorse patients to the appropriate therapist or teacher (OT, ST, PT, SPED)
• Address complaints courteously and escalate to the Branch Officer or Therapist as needed
• Maintain high standards of patient care and client experience
• Ensure clinic brochures and promotional materials are available and presentable

🗓️ Scheduling and Coordination

• Schedule patient therapy sessions via CRM and EMR
• Confirm patient appointments a day before and again 3 hours before the session
• Check company mobile daily for messages and rescheduling requests. Update the EMR and concerned personnel accordingly
• Coordinate patient schedule updates with therapists in real-time

📁 Patient Records & Documentation

• Assist new patients in filling out the Patient Intake Form
• Ensure patient information is complete and accurate
• Maintain proper filing of charts
• Pull out charts of patients as necessary and returns charts after use in their places

🧹 General Duties

• Keep the front desk, waiting area, and clinic tidy and organized
• Report facility maintenance or supply needs to the Branch Officer
• Support phone or in-person marketing and promotions
• Attend required meetings, trainings, and events
• Follow all company policies and SOPs
• Serve as reliever at other branches when needed
• Perform other tasks as assigned